Home Health Aide Resume

Experience

Partners in Care, Irving, TX (October 2012 to Present)
Home Health Aide

  • Acts as liaison with the client and home care office and doctors office to ensure timely deliveries of support
  • Track and confirm appointments and clients progress
  • Keep up to date on current medication and report changes to charge nurse or coordinator
  • Provide on-going support to ensure a state of calm and respect
  • Conduct reviews and analysis to determine client’s level of care and support
  • Contribute to the effective daily lifestyle and activities of the client and community
  • Prepare correspondence and various documents such as reports and Timesheets

Patient Care, Inc, Irving, TX (February 2009 to October 2012)
Home Health Aide

  • Recorded and reported changes in Patient care condition to supervisor or case manager
  • Followed underwritten direction of physicians
  • Scheduled and confirmed patient appointments, and transportation pick-up
  • Administered prescribed oral medications underwritten direction of physician
  • Massaged patients and applied preparations and treatment such as liniment or alcohol rubs and heat-lamp stimulation
  • Purchased, prepared, and served food to patients
  • Provided care to sick and handicap patients by applying personal care such as: assisting with baths, skin care dressing, shampoo, and mouth care
  • Accompanied ambulatory patients to desired locations

Partners in Care, Inc, New York, NY (September 2005 to January 2009)
Home Health Aide

  • Provided light housekeeping and laundry when needed
  • Coordinated physical therapy with doctor visits
  • Scheduled referral and follow-up appointments
  • Performed Patient Care and Assessments
  • Knowledge of HIPPA and OSHA compliance standards
  • Provided personal care as well a safe environment
  • Implemented applicable directions, policies, regulations and procedures

CITI Financial, New York, NY (March 2002 to September 2005)
Senior Customer Care Representative

  • Regularly exceeded company standards of 25 calls per hour from members regarding Mortgage and Personal Loan accounts.
  • Regularly exceeded company standards of 90% or greater in customer quality/satisfaction.
  • Performed data entry with 0% error rate while updating thousands of customer accounts, issuing debits and credits, processing disputes, and encoding errors and misapplied payments.
  • Utilized problem solving and resolutions skills in solving complex issues.
  • Handled customer inquiries while interfacing with internal partners in the collections, fraud, and credit management departments.
  • Acted as liaison between customers and the credit department to clear discrepancies.
  • Processed auto lien releases.

Education

Associates in Medical Assisting – Mandl School, the College of Allied Health, New York, NY

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